Privacy Policy

1. About This Privacy Policy

The Website at coach-michelle.net and its content is owned and operated by The Wellness Journey with Michelle LLC, a Nevada limited liability company (referred to in this policy as "Company," "we," "our," or "us"). The terms "you" and "your" refer to the user or visitor of our Website.

This Privacy Policy outlines the types of information we gather about you, how we use that information, and the choices you have. We will not use or share your information except as described in this Privacy Policy.

If you are a coaching client, please note that information collected as part of the coaching relationship — including health history, functional lab results, intake forms, and session notes — is governed by the separate Client Services Agreement and Informed Consent that you signed when becoming a client. This Privacy Policy applies to general Website use, newsletter subscriptions, contact form inquiries, and other public-facing interactions.

2. Your Consent

By using our Website, subscribing to our newsletter, or providing information through any of our forms, you consent to this Privacy Policy and the practices described in it.

The internet is an evolving medium, and we may need to update this Privacy Policy over time. We reserve the right to change this Privacy Policy at any time. If we make a material change, we will notify you by email or through a prominent notice on our Website, and we will update the "Last Updated" date at the top of this policy. Continued use of the Website after such changes are posted constitutes your acceptance of the revised Privacy Policy.

3. Information We Collect

We collect personal information so that we can provide you with a positive experience when using our Website and content. We collect only the minimum amount of information necessary to fulfill our purpose. We may collect:

Information You Provide Directly

• Newsletter signup: Your name and email address when you subscribe to our Mineral Spotlight Newsletter or other email lists. By providing this information through our signup forms, you are affirmatively consenting to receive newsletter content from us.
• Contact form inquiries: Your name, email address, and any information you choose to share when you complete our contact form. We may send you marketing emails based on your consent or our legitimate interest in responding to your inquiry.
• Service inquiries and purchases: Billing information, including name, address, and payment information, when you purchase services or products. Payment information is processed by trusted third-party payment processors and is not stored on our Website.
• Co-branded offers: Information you provide through co-branded offers, partnerships, or collaborations. In those cases, we will make clear who is collecting the information and whose privacy policy applies.

Information Collected Automatically

• Anonymous traffic data: We may collect IP addresses, browser type, device information, referring URLs, and pages visited to help us diagnose technical issues, understand how visitors use our Website, and improve our content. This data is generally not personally identifiable on its own and may be shared with business partners on an aggregate basis.
• Cookies and similar technologies: See Section 5 below for details.

The information collected above is referred to in this policy as "Personal Data." Providing Personal Data to us is voluntary, and by doing so you consent to our use, collection, and processing of it for the purposes described in this Privacy Policy. You may opt out or request deletion of your Personal Data at any time by contacting us at the email address in Section 14.

If you choose not to provide certain Personal Data, you may not be able to participate in certain features of our Website or services.

4. How We Use Your Information

We use the information we collect for the following purposes, based on the lawful grounds for processing described below:

To Communicate With You

• Consent: We may contact you when you have given clear, unambiguous, affirmative consent — for example, by subscribing to our newsletter or opting in through a signup form.
• Contract: We will contact you to fulfill our contractual obligations to deliver services or products you have purchased.
• Legitimate interest: We may contact you when we have a legitimate interest in doing so — for example, to follow up on a contact form inquiry or send relevant educational content related to a webinar or resource you signed up for. You will always have the option to opt out.

To Process Payments

We use the Personal Data you provide to process payment for services or products purchased from us. We use trusted third-party payment processors that maintain industry-standard security and comply with applicable privacy regulations, including the GDPR.

To Run Advertising and Marketing

We may use the data you provide, along with anonymized website data, to run targeted advertisements on social media platforms and search engines, and to create look-alike audiences for advertising purposes.

To Share With Trusted Third Parties

We may share your information with trusted third-party service providers who help us operate our business, including newsletter and email service providers, payment processors, website hosting providers, analytics providers, and advertising platforms. These third parties only access the information necessary to perform their services and are required to protect your information.

5. Cookies, Analytics, and Tracking Technologies

We use cookies and similar tracking technologies on our Website. Cookies are small data files that are placed on your device when you visit a website. We use cookies to:

• Remember your preferences and improve your experience on our Website
• Understand how visitors interact with our content (analytics)
• Deliver and measure the effectiveness of advertising

Google Analytics

We may use Google Analytics, including Google Analytics Advertiser features, to understand how visitors use our Website. Google Analytics uses cookies and similar identifiers to collect information about your activity on the Website. This helps us improve our content and may also be used to remarket to visitors with relevant advertising.

You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on or by adjusting your settings through Google's Ads Settings page.

Other Analytics and Advertising Tools

We may also use other analytics, advertising, and tracking tools, including social media pixels and conversion tracking technologies, to measure the effectiveness of our content and advertising. These tools may collect information about your visit to our Website and your interactions with our advertising on third-party platforms.

Managing Cookies

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect your experience on our Website, and some features may not function as intended.

6. Viewing by Others

When you voluntarily share Personal Data through public-facing features such as blog comments, social media posts, online communities we manage, or group coaching environments, that information may be seen, collected, and used by others. We are not responsible for the unauthorized or improper use of information you voluntarily share in public or semi-public settings.

7. Data Storage and International Transfers

Personal Data you provide is stored internally and through trusted third-party service providers, including our website host, email marketing platform, and payment processors. Only individuals or service providers with a legitimate need to access your Personal Data — such as those who help us obtain, manage, or store information — will have access.

We may transfer data internationally. If you are located in the European Union, the United Kingdom, or another jurisdiction outside the United States, please be aware that your Personal Data may be transferred to and processed in the United States. By using our Website and providing your Personal Data, you consent to these transfers in accordance with this Privacy Policy.

8. Data Retention

We retain your Personal Data only for the minimum amount of time necessary to fulfill the purposes described in this Privacy Policy, including providing you with the information or services you requested. We may retain certain Personal Data for longer periods when required by legal, contractual, tax, or accounting obligations.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your Personal Data:

• Access: Request information about how your Personal Data is being used and request a copy of the Personal Data we hold about you.
• Rectification: Request correction of inaccurate or incomplete Personal Data.
• Erasure: Request deletion of your Personal Data ("right to be forgotten"), subject to certain legal exceptions.
• Restrict processing: Request that we limit how we process your Personal Data.
• Withdraw consent: Withdraw your consent to the processing of your Personal Data at any time.
• Data portability: Request that your Personal Data be transferred to another data controller.
• Object: Object to our processing of your Personal Data for certain purposes, including direct marketing.
• Lodge a complaint: Lodge a complaint with a supervisory authority if you believe we are processing your Personal Data unlawfully.
• Automated decision-making: Not be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects.

To exercise any of these rights, please contact us using the information in Section 14.

10. Unsubscribing From Email

You may unsubscribe from our newsletters and marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send. If you have trouble unsubscribing, please contact us at the email address in Section 14.

11. Security

We take commercially reasonable steps to protect your Personal Data from misuse, unauthorized access, and disclosure. We share your Personal Data only with trusted third parties who maintain similar protections. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your Personal Data. If we become aware of a data breach affecting your Personal Data, we will notify you in accordance with applicable law.

12. Anti-Spam Policy

We have a no-spam policy and provide you with the ability to opt out of our communications by clicking the unsubscribe link at the bottom of any email. We comply with the CAN-SPAM Act of 2003, including by never sending misleading information. We do not sell, rent, or share your email address with unrelated third parties for their marketing purposes.

13. Additional Disclosures

Third-Party Websites

Our Website may contain links to third-party websites. We have no responsibility or liability for the content, privacy practices, or activities of any third-party website. We encourage you to review the privacy policies of any third-party websites you visit.

Social Media Advertising

We may use social media advertising platforms to promote our services. When we run social media ads, we may use anonymized and aggregated data to assess the effectiveness of our advertising. We comply with the data use requirements and restrictions of the social media platforms we use. We do not sell or share your personally identifying information with ad networks, data brokers, or unrelated advertisers.

California Consumer Privacy Act (CCPA / CPRA)

The California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to businesses that meet specific revenue or data-processing thresholds. We do not currently meet those thresholds and the CCPA/CPRA does not apply to our business. However, California residents may still contact us using the information in Section 14 with privacy questions or requests, and we will respond in accordance with applicable law.

Children's Online Privacy

Our Website and services are intended for individuals 18 years of age and older. We do not knowingly collect Personal Data from anyone under 18 in compliance with the Children's Online Privacy Protection Act (COPPA) and the General Data Protection Regulation (GDPR). If you believe we have inadvertently collected information from someone under 18, please contact us immediately so we can delete it.

Confidentiality and Legal Disclosure

We aim to keep the Personal Data you share with us confidential. We may disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to: (1) protect our property or rights, or those of our users or service providers; (2) protect the personal safety or rights of users or the public; or (3) investigate or respond to a violation of this Privacy Policy or our other terms and agreements.

Account Security and Passwords

If you create an account or use password-protected features on our Website, you are responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account or any other breach of security. We will not share your password except as required by law or as necessary to protect our rights, our users, or the public.

Data Controllers and Processors

For purposes of the GDPR and similar regulations, we act as the data controller for the Personal Data we collect through our Website. We use trusted third-party data processors for technical and operational purposes, including payment processing, email marketing, website hosting, and analytics. We use reasonable efforts to ensure our data processors comply with applicable privacy regulations, including the GDPR.

14. Contact Us